Fractal solutions for your industry

Production-proven solutions across utilities, telecommunications, financial services, healthcare and more. Every one runs as a parallel digital twin: no changes to your systems of record, no corruption risk and no disruption. Each industry page is a library of solution data sheets: the problem, what Fractal delivered, the impact and why Fractal made the difference.

Solutions by sector

Electric Utilities

18 solutions

Customer insight, grid management, billing quality assurance, rate modeling, and demand forecasting solutions.

Billing Quality Assurance

Reconcile All Bills · Improve Quality · Easily Update Rates

Eliminated need for $35 million billing system rewrite

Metering Quality Assurance

Reconcile All Meter Data · Improve Quality · Pattern Detection

Eliminated need for $10 million meter data management system re-write

Transformer Monitoring & Analysis

Aggregate Transformer Loads · Detect Capacity Issues

Enables proactive action to prevent transformer failure and associated liability

EV Identification

Identify Customer EV Charger Locations

Prevented transformer failures by identifying distribution hot spots and proactively upgrading transformers

Meter Aggregation & Analysis

Analyze by Rate · Demographic · Program Participation · Equipment

Deeper insight into customer behavior

PV Management

Detect & Alert · Equipment Problems · Production Shortfalls

Increased customer satisfaction due to identification and alerting of equipment issues

Program Measurement & Verification

Measure Aggregate Response · Verify Individual Response

Programs can be analyzed at overall program level and sub-groups to identify where program is most effective

Demand Forecasting

Forecast With Tight Time Constraints

Added accuracy of forecasting 100% of the data, not samples, impacts millions of dollars of futures contracts each year

Key Customer Identification

Identify By · Behavior Patterns · Rules-Based Metrics

Identify key account customers by evaluating total portfolio consumption and behavior

Key Customer Insight

Insight From Multiple Sources · Internal and External

Deeper key customer insight

Rate Assignment & Validation

Validate Rate Class Qualification · Auto Assign Rates

Saved half a million dollars in consulting fees for validating rate assignments

Rate Design & Simulation

Real Time Planning · All Customers · 100% Accuracy

Saved $2 million paid to rate consultants for single rate plan

Service Level Agreement Monitoring

Exception Detection · Analysis · Alarming

Increase in bill quality

Customer Contact Management

Critical Loads · Priority Loads · Key Contact Management

Customers proactively notified and updated on issues

Customer Data Portal

Customer Data Available On · Desktop · Mobile Devices

$10 million development cost savings and customer support cost reduction for customer information portal

Data API

Web Services · Metering · Billing · Customer & Program Info

Increased customer satisfaction

Weather Data

Data For · Demand & Financial Forecasting · Scenario Analysis

Increased consistency across business processes

Customer Care & Billing

Transform · Customer Care · Billing

Eliminated need for $35 million billing system rewrite

Gas Utilities

15 solutions

Billing, meter reading quality assurance, demand forecasting, and rate management solutions.

Billing Quality Assurance

Reconcile All Bills · Improve Quality · Easily Update Rates

Eliminated need for $35 million billing system rewrite

Metering Quality Assurance

Reconcile All Meter Data · Improve Quality · Pattern Detection

Eliminated need for $10 million meter data management system re-write

Meter Aggregation & Analysis

Analyze by Rate · Demographic · Program Participation · Equipment

Deeper insight into customer behavior

Program Measurement & Verification

Measure Aggregate Response · Verify Individual Response

Programs can be analyzed at overall program level and sub-groups to identify where program is most effective

Demand Forecasting

Forecast With Tight Time Constraints

Added accuracy of forecasting 100% of the data, not samples, impacts millions of dollars of futures contracts each year

Key Customer Identification

Identify By · Behavior Patterns · Rules-Based Metrics

Identify key account customers by evaluating total portfolio consumption and behavior

Key Customer Insight

Insight From Multiple Sources · Internal and External

Deeper key customer insight

Rate Assignment & Validation

Validate Rate Class Qualification · Auto Assign Rates

Saved half a million dollars in consulting fees for validating rate assignments

Rate Design & Simulation

Real Time Planning · All Customers · 100% Accuracy

Saved $2 million paid to rate consultants for single rate plan

Service Level Agreement Monitoring

Exception Detection · Analysis · Alarming

Increase in bill quality

Customer Contact Management

Critical Loads · Priority Loads · Key Contact Management

Customers proactively notified and updated on issues

Customer Data Portal

Customer Data Available On · Desktop · Mobile Devices

$10 million development cost savings and customer support cost reduction for customer information portal

Data API

Web Services · Metering · Billing · Customer & Program Info

Increased customer satisfaction

Weather Data

Data For · Demand & Financial Forecasting · Scenario Analysis

Increased consistency across business processes

Customer Care & Billing

Transform · Customer Care · Billing

Eliminated need for $35 million billing system rewrite

Water Utilities

15 solutions

Leak detection support, billing, meter reading error detection, and forecasting solutions.

Billing Quality Assurance

Reconcile All Bills · Improve Quality · Easily Update Rates

Eliminated need for $35 million billing system rewrite

Metering Quality Assurance

Reconcile All Meter Data · Improve Quality · Pattern Detection

Eliminated need for $10 million meter data management system re-write

Meter Aggregation & Analysis

Analyze by Rate · Demographic · Program Participation · Equipment

Deeper insight into customer behavior

Program Measurement & Verification

Measure Aggregate Response · Verify Individual Response

Programs can be analyzed at overall program level and sub-groups to identify where program is most effective

Demand Forecasting

Forecast With Tight Time Constraints

Added accuracy of forecasting 100% of the data, not samples, impacts millions of dollars of futures contracts each year

Key Customer Identification

Identify By · Behavior Patterns · Rules-Based Metrics

Identify key account customers by evaluating total portfolio consumption and behavior

Key Customer Insight

Insight From Multiple Sources · Internal and External

Deeper key customer insight

Rate Assignment & Validation

Validate Rate Class Qualification · Auto Assign Rates

Saved half a million dollars in consulting fees for validating rate assignments

Rate Design & Simulation

Real Time Planning · All Customers · 100% Accuracy

Saved $2 million paid to rate consultants for single rate plan

Service Level Agreement Monitoring

Exception Detection · Analysis · Alarming

Increase in bill quality

Customer Contact Management

Critical Loads · Priority Loads · Key Contact Management

Customers proactively notified and updated on issues

Customer Data Portal

Customer Data Available On · Desktop · Mobile Devices

$10 million development cost savings and customer support cost reduction for customer information portal

Data API

Web Services · Metering · Billing · Customer & Program Info

Increased customer satisfaction

Weather Data

Data For · Demand & Financial Forecasting · Scenario Analysis

Increased consistency across business processes

Customer Care & Billing

Transform · Customer Care · Billing

Eliminated need for $35 million billing system rewrite

Telecommunications

11 solutions

Customer insight, network SLA monitoring, billing quality, rate modeling, and forecasting solutions.

Billing Quality Assurance

Reconcile All Bills · Improve Quality · Easily Update Rates

Eliminated need for $35 million billing system rewrite

Program Measurement & Verification

Measure Aggregate Response · Verify Individual Response

Programs can be analyzed at overall program level and sub-groups to identify where program is most effective

Key Customer Identification

Identify By · Behavior Patterns · Rules-Based Metrics

Identify key account customers by evaluating total portfolio behavior

Key Customer Insight

Insight From Multiple Sources · Internal and External

Deeper key customer insight

Rate Assignment & Validation

Validate Rate Class Qualification · Auto Assign Rates

Saved half a million dollars in consulting fees for validating rate assignments

Rate Design & Simulation

Real Time Planning · All Customers · 100% Accuracy

Saved $2 million paid to rate consultants for single rate plan

Service Level Agreement Monitoring

Exception Detection · Analysis · Alarming

Increase in bill quality

Customer Contact Management

Customer Data Management · Key Contact Information

Customers proactively notified and updated on issues

Customer Data Portal

Customer Data Available On · Desktop · Mobile Devices

$10 million development cost savings and customer support cost reduction for customer information portal

Data API

Web Services · Account Information · Customer & Program Info

Increased customer satisfaction

Customer Care & Billing

Transform · Customer Care · Billing

Eliminated need for $35 million billing system rewrite

Financial Services

4 solutions

Large data management and processing, transaction processing, and customer insight solutions.

Healthcare

5 solutions

Revenue optimization, customer care, billing, and data portal solutions for healthcare organizations.

Insurance

4 solutions

Fraud detection support, risk analysis, financial forecasting, and customer insight solutions.

Logistics

4 solutions

Data processing at point of delivery, inventory management, and customer insight solutions.

Retail

6 solutions

End-of-day closing, inventory management, customer insight systems, and forecasting solutions.

Oil & Gas

7 solutions

Large data management and processing, demand forecasting, process management, and machine learning solutions.

Government

1 solution

Replace legacy applications with lower cost, higher availability, agile modern alternatives.

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